Halpern's Return Policy:
Refunds will be issued for most items returned within 30 days in new condition, with the original receipt, packaging and accessories.Some exceptions apply.
Items worn or potentially worn against the skin are not returnable:
These include but are not limited to undergarments, stockings, bed wedges, oxygen cannulas, disposable supplies, and bathroom items.
High End Items (over $500):
There will be a minimum restocking fee of 30% charged for returned items.
Customer may exchange stockings within 14 days of purchase due to “Fit” issues. Returns of defective stockings are at the manufacturer’s discretion. Customer must launder stockings prior to return.
Special Order items:
All special order items are non-returnable and require 50% down payment prior to ordering.
Shipping & Freight Charges:
Shipping, freight and handling charges are not refundable.
Credit on accounts:
All accounts with credits must be verified and will be issued through our Reimbursement Department.
All warranties will be followed according to manufacturer’s guidelines. Halpern’s reserves the right to charge for services not covered by the manufacturer’s warranty (i.e. shipping, labor, etc.).
Refunds will be issued based upon the original form of payment:
Due to limited cash on hand, cash refunds over $100 will be issued in the form of a check. All check purchases have a 10 day waiting period.